Returns and Refunds
HOW DO I START THE PROCESS OF RETURNING MY ORDER FOR A REFUND OR EXCHANGE?
PLEASE CONTACT OUR TEAM BY EMAILING US AT THE ABOVE ADDRESS BEFORE SENDING YOUR PACKAGE TO US. IF YOU SEND US AN ITEM FOR A RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.
HOW LONG AFTER I PLACE MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?
RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR ORDER.
DO YOU ACCEPT RETURNS OF PRODUCTS IN ANY CONDITION?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS MAY NOT BE WASHED, WORN, USED OR ALTERED IN ANY WAY.
CAN I RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND?
NO. IF YOU WISH TO RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND, YOU MUST RETURN THE BUNDLE IN ITS ENTIRETY. PARTIAL REFUNDS WILL NOT BE ISSUED FOR ITEMS IN A BUNDLE UNLESS THE ITEM IN QUESTION HAS SUSTAINED PROVEN DAMAGE.
WHO PAYS FOR MY RETURN?
YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE "DAMAGED, INCORRECT OR INCOMPLETE ORDERS").
HOW LONG DOES IT TAKE TO GET A REFUND ON MY RETURNED ITEM?
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 5-8 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE PROCESSED, BUT CAN SOMETIMES TAKE UP TO 10 BUSINESS DAYS.
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT OR INCOMPLETE?
IF YOUR ITEM ARRIVED DAMAGED, OR IF YOU RECEIVED AN INCORRECT ITEM, WE WILL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND HELPS US AVOID SIMILAR PROBLEMS FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.
WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS OF THE DATE WE RECEIVE THE ORDER.
ONCE WE RECEIVE THE PHOTOS, WE WILL EMAIL YOU A RETURN LABEL. ONCE THE AFFECTED ITEM HAS BEEN RETURNED TO OUR WAREHOUSE, WE WILL SEND YOU A REPLACEMENT ITEM. PLEASE CONTACT OUR TEAM IMMEDIATELY BY EMAILING US AT THE ABOVE ADDRESS. WE WILL SOLVE YOUR PROBLEM AS SOON AS POSSIBLE!
WE ARE NOT RESPONSIBLE FOR DAMAGE TO MERCHANDISE ONCE IT HAS BEEN WORN, USED OR WASHED.
WHAT IF THE ITEM I ORDERED ARRIVES AND IT DOESN'T LOOK LIKE THE PICTURE IN THE STORE?
OFTEN THE IMAGES USED ON THE STORE ARE DIGITAL MOCK-UPS OF WHAT THE PRODUCT IS SUPPOSED TO LOOK LIKE. THIS USUALLY VARIES ONCE THE PRODUCT IS CREATED AND SHIPPED.
FEEL FREE TO CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS VERY DIFFERENT FROM THE DIGITAL MOCKUP IN THE STORE. BE SURE TO SEND A PHOTO OR TWO SO OUR TEAM CAN SEE THE DIFFERENCE AND BETTER HELP YOU.
PLEASE CONTACT OUR TEAM BY EMAILING US AT THE ABOVE ADDRESS BEFORE SENDING YOUR PACKAGE TO US. IF YOU SEND US AN ITEM FOR A RETURN OR EXCHANGE WITHOUT CONTACTING US FIRST, WE CANNOT GUARANTEE THAT YOUR REQUEST WILL BE PROCESSED.
HOW LONG AFTER I PLACE MY ORDER CAN I SUBMIT A RETURN OR EXCHANGE REQUEST?
RETURN OR EXCHANGE REQUESTS MUST BE MADE WITHIN 14 DAYS OF THE DATE YOU RECEIVED YOUR ORDER.
DO YOU ACCEPT RETURNS OF PRODUCTS IN ANY CONDITION?
ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING, WITH TAGS ATTACHED. RETURNED ITEMS MAY NOT BE WASHED, WORN, USED OR ALTERED IN ANY WAY.
CAN I RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND?
NO. IF YOU WISH TO RETURN AN ITEM RECEIVED IN A BUNDLE FOR A REFUND, YOU MUST RETURN THE BUNDLE IN ITS ENTIRETY. PARTIAL REFUNDS WILL NOT BE ISSUED FOR ITEMS IN A BUNDLE UNLESS THE ITEM IN QUESTION HAS SUSTAINED PROVEN DAMAGE.
WHO PAYS FOR MY RETURN?
YOU ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, EXCEPT IN CASES WHERE WE ARE RESPONSIBLE FOR THE CAUSE OF THE RETURN OR EXCHANGE (SEE "DAMAGED, INCORRECT OR INCOMPLETE ORDERS").
HOW LONG DOES IT TAKE TO GET A REFUND ON MY RETURNED ITEM?
PLEASE ALLOW 3-5 BUSINESS DAYS FOR YOUR ITEM TO BE PROCESSED. REFUNDS TYPICALLY TAKE 5-8 BUSINESS DAYS TO APPEAR IN YOUR ACCOUNT ONCE PROCESSED, BUT CAN SOMETIMES TAKE UP TO 10 BUSINESS DAYS.
DAMAGED, INCORRECT OR INCOMPLETE ORDERS
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED, INCORRECT OR INCOMPLETE?
IF YOUR ITEM ARRIVED DAMAGED, OR IF YOU RECEIVED AN INCORRECT ITEM, WE WILL NEED PHOTOS TO VERIFY THE DAMAGE AND/OR TO CONFIRM WHICH INCORRECT ITEM WAS SHIPPED. THIS HELPS US UNDERSTAND WHAT WENT WRONG AND HELPS US AVOID SIMILAR PROBLEMS FOR YOU AND OTHER CUSTOMERS IN THE FUTURE.
WE CAN ONLY PROCESS A REFUND OR EXCHANGE FOR DAMAGED AND/OR INCORRECT ITEMS WITHIN 60 DAYS OF THE DATE WE RECEIVE THE ORDER.
ONCE WE RECEIVE THE PHOTOS, WE WILL EMAIL YOU A RETURN LABEL. ONCE THE AFFECTED ITEM HAS BEEN RETURNED TO OUR WAREHOUSE, WE WILL SEND YOU A REPLACEMENT ITEM. PLEASE CONTACT OUR TEAM IMMEDIATELY BY EMAILING US AT THE ABOVE ADDRESS. WE WILL SOLVE YOUR PROBLEM AS SOON AS POSSIBLE!
WE ARE NOT RESPONSIBLE FOR DAMAGE TO MERCHANDISE ONCE IT HAS BEEN WORN, USED OR WASHED.
WHAT IF THE ITEM I ORDERED ARRIVES AND IT DOESN'T LOOK LIKE THE PICTURE IN THE STORE?
OFTEN THE IMAGES USED ON THE STORE ARE DIGITAL MOCK-UPS OF WHAT THE PRODUCT IS SUPPOSED TO LOOK LIKE. THIS USUALLY VARIES ONCE THE PRODUCT IS CREATED AND SHIPPED.
FEEL FREE TO CONTACT OUR TEAM IF YOU THINK THE PRODUCT YOU RECEIVED IS VERY DIFFERENT FROM THE DIGITAL MOCKUP IN THE STORE. BE SURE TO SEND A PHOTO OR TWO SO OUR TEAM CAN SEE THE DIFFERENCE AND BETTER HELP YOU.