Shipping

WHEN WILL MY ORDER BE SHIPPED?

IN MOST CASES, WITH THE EXCEPTION OF PRE-ORDERS, ORDERS ARE SHIPPED WITHIN 2-3 BUSINESS DAYS. SHIPPING AND DELIVERY DATES ARE NOT GUARANTEED UNLESS OTHERWISE NOTED.

WHEN WILL I RECEIVE TRACKING INFORMATION?

YOU WILL RECEIVE TRACKING INFORMATION AS SOON AS YOUR PACKAGE IS SHIPPED, VIA THE EMAIL YOU PLACED YOUR ORDER WITH. CHECK ALL INBOXES, INCLUDING YOUR SPAM FOLDER, IF YOU CANNOT FIND YOUR SHIPPING CONFIRMATION. PLEASE NOTE THAT IT MAY TAKE UP TO 3 DAYS TO UPDATE YOUR TRACKING LINK.

HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ONCE IT HAS BEEN SHIPPED?

DOMESTIC ORDERS NORMALLY ARRIVE WITHIN 3-7 DAYS OF SHIPMENT, UNLESS OTHERWISE SPECIFIED. INTERNATIONAL ORDERS NORMALLY ARRIVE WITHIN 2-4 WEEKS OF SHIPMENT. PLEASE NOTE THAT THESE ORDERS MUST PASS THROUGH YOUR COUNTRY'S CUSTOMS OFFICE BEFORE BEING RELEASED FOR FINAL DELIVERY, WHICH MAY OCCASIONALLY CAUSE ADDITIONAL DELAYS. ONCE AN ORDER LEAVES OUR WAREHOUSE, SHIPPING DELAYS MAY OCCUR DUE TO FACTORS BEYOND OUR CONTROL. UNFORTUNATELY, WE CANNOT CONTROL HOW QUICKLY AN ORDER ARRIVES ONCE IT LEAVES OUR WAREHOUSE. CONTACTING THE CARRIER IS THE BEST WAY TO GET MORE INFORMATION ON THE LOCATION OF YOUR PACKAGE AND THE ESTIMATED DELIVERY DATE.

PLEASE NOTE THAT SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS AT CHECKOUT. IF YOUR PACKAGE IS RETURNED TO OUR FACILITY DUE TO A SHIPPING ERROR, WE WILL CONTACT YOU VIA THE EMAIL ADDRESS PROVIDED WITH YOUR SHIPPING INFORMATION. IF WE DO NOT RECEIVE A RESPONSE WITHIN 5 BUSINESS DAYS, WE RESERVE THE RIGHT TO REFUND YOUR ORDER. THIS APPLIES TO ALL MERCHANDISE ORDERS, INCLUDING LIMITED EDITIONS AND PRE-ORDERS. PLEASE NOTE THAT IN CASE OF SPLIT SHIPPING OF AN ORDER WE CAN ONLY REFUND WHAT HAS BEEN RETURNED TO US.

MY ITEM WAS SHIPPED BUT HAS NOT ARRIVED. IS MY PACKAGE LOST? YOU HAVE UP TO 15 DAYS FROM THE DATE OF SHIPMENT TO REPORT YOUR PACKAGE AS LOST IN ORDER TO RECEIVE A REFUND FOR THE MISSING ITEM(S), OR A RESHIPMENT IF STOCK PERMITS. FOR ORDERS SHIPPED IN FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 2 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE ABOVE EMAIL ADDRESS AS SOON AS POSSIBLE SO THAT WE CAN SOLVE THE PROBLEM FOR YOU. FOR ORDERS SHIPPED OUTSIDE OF FRANCE: IF YOU HAVE NOT RECEIVED YOUR PACKAGE WITHIN 4 WEEKS OF SHIPMENT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AS SOON AS POSSIBLE SO THAT WE CAN SOLVE THE ISSUE FOR YOU.

IF YOU RECEIVE AN ORDER TRACKING BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIPMENT" OR "LABEL CREATION" STAGE WITHIN 2 WEEKS OF SHIPPING. IF YOU RECEIVE AN ORDER TRACKING BUT IT HAS NOT BEEN UPDATED BEYOND THE "PRE-SHIP" OR "CREATE LABEL" STAGE WITHIN 2 WEEKS, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE SO WE CAN INVESTIGATE THE ISSUE. PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR PACKAGES LOST DUE TO AN INCORRECT SHIPPING ADDRESS PROVIDED WITH YOUR ORDER. SHIPPING DELAYS WILL OCCUR IF YOU PROVIDE AN INCORRECT ADDRESS AT CHECKOUT.

MY TRACKING SHOWS THAT MY ORDER HAS BEEN DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHERE IS IT?

SOME CARRIERS INDICATE THAT A PACKAGE HAS BEEN DELIVERED BEFORE IT IS ACTUALLY DELIVERED. ALTHOUGH THIS IS UNUSUAL, IT CAN HAPPEN UP TO 5 DAYS BEFORE AN ITEM IS ACTUALLY DELIVERED. YOU CAN TRY CONTACTING THE CARRIER TO GET A BETTER IDEA OF THE DELAY. IF YOU STILL HAVEN'T RECEIVED YOUR PACKAGE AFTER 5 DAYS, HAVE CHECKED WITH YOUR NEIGHBORS AND STILL HAVEN'T RECEIVED IT, PLEASE CONTACT US AT THE EMAIL ADDRESS LISTED ABOVE AND WE'LL DO OUR BEST TO HELP YOU! MY ORDER IS BEING SHIPPED TO A COUNTRY OUTSIDE OF FRANCE.

WILL I HAVE TO PAY CUSTOMS/IMPORTATION FEES TO RECEIVE MY ORDER?

DEPENDING ON YOUR COUNTRY, YOU MAY BE CHARGED CUSTOMS/IMPORTATION FEES. CUSTOMS FEES ARE THE SOLE RESPONSIBILITY OF THE BUYER; WE ARE NOT RESPONSIBLE FOR ANY ADDITIONAL CUSTOMS FEES ONCE YOUR PACKAGE HAS LEFT OUR PREMISES. CUSTOMS FEES ARE CALCULATED BASED ON THE CONTENTS OF EACH PACKAGE. IF AN ORDER ARRIVES IN MULTIPLE PARCELS, THE CUSTOMS FEE WILL NOT INCREASE BUT RATHER WILL BE COLLECTED UPON IMPORTATION OF EACH PARCEL. IF CUSTOMS CHARGES ARE REFUSED AT THE TIME OF DELIVERY, YOUR ORDER WILL BE RETURNED TO US. ONCE WE RECEIVE YOUR PACKAGE, WE WILL BE ABLE TO REFUND YOUR PURCHASE. IF YOU ARE NOT FAMILIAR WITH CUSTOMS FEES, PLEASE CONTACT YOUR LOCAL POST OFFICE OR CUSTOMS OFFICE FOR MORE INFORMATION.